| Performance Measurement Systems for Benchmarking in the Construction Industry |
| by Dayana B. Costa, Carlos T. Formoso, Michail Kagioglou and Luis F. Alarcón |
Paper:  Performance Measurement Systems for Benchmarking - Paper (972 KB) |
| Presentation: Performance Measurement Systems for Benchmarking - Slides (92 KB) |
| Lessons Learnt in Developing Effective Performance Measures for Construction Safety Management |
| by Marton Marosszeky, Khalid Karim, Steven Davis and Nitin Naik |
| Paper: Effective Performance Measures for Construction Safety - Paper (840 KB) |
| Presentation: Effective Performance Measures for Construction Safety - Slides (375 KB) |
| Customer Satisfaction in the Construction |
| by Sami Kärnä, Juha-Matti Junnonen and Jouko Kankainen |
| Paper: Customer Satisfaction in Construction - Paper (794 KB) |
| Presentation: Customer Satisfaction in Construction - Slides (1.3 MB) |
| Waste in Turkish Construction: Need for Lean Construction Techniques |
| by Gul Polat and Glenn Ballard |
| Paper: Waste in Turkish Construction - Paper (1 MB) |
| Presentation: Waste in Turkish Construction - Slides (498 KB) |
| A System for Evaluating the Ongoing Building Process - Theory and Practice |
| by Randi Muff Ebbesen |
| Paper: A System for Evaluating the Ongoing Building - Paper (1 MB) |
| Presentation: A System for Evaluating the Ongoing Building - Slides (39 KB) |
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